Post New Job
Back to all Jobs

Telephony SMac

  • View on Map
  • posted 1 month ago
  • Posted : April 6, 2024 -Accepting applications
  • View(s) 15

Job Detail

  • Job ID 51688

  • D&I Classifications

  • D&I Classifications Any
  • PwDs All

  • Job Specifics

  • Experience 2 Years
  • Gender Any
  • Qualifications GraduatePost GraduateBSc Computer Science

Job Description

PRIMARY DUTIES / RESPONSIBILITIES:

  • Provide technical support for proper Five9 functionality
  • Troubleshoot system errors or bugs
  • Create and implement new dialing campaigns and dialing lists as required by business units
  • Update, create and maintain campaign IVRs
  • Monitor and communicate server outages, dropped calls, abandon rates, and other metrics, and coordinate with the vendor and/or other business areas to resolve issues
  • Build custom reports, understand different report types, and recommend additional reporting structures for various campaigns
  • Enhance and troubleshoot integration between Five9 and integrated platforms
  • Analyze and propose system configuration changes to business partners and end users
  • Analyze and assist with software configuration functions and activities for web-based and internally hosted applications
  • Develop automation scripts and programs to remove manual system configuration
  • Help integrate externally hosted (cloud) based systems with internal applications with minimal supervision, including APIs, auto-dispositioning and computer telephony integration (CTI)
  • Analyze and assist workforce management needs based on call volume and staffing models

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in computer science, information technology or a related field
  • 2 years of Five9 administration experience
  • 1 year of business analysis experience
  • Solid understanding of contact center technology
  • Good understanding of mortgage servicing processes
  • Experience working in an Agile environment
  • Ability to participate in and periodically lead daily scrum calls
  • Familiar with DevOps story development, tracking and reporting

Required skills

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 

Apply for this Job

  • D&I Classifications

  • Upload Files

    You can upload up to 2 files.

  • Education

  • Skills

  • Previous Job History

  • Drop a resume file or click to upload.
    To upload file size is (Max 10Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.