• Contribute to full life-cycle application development/configuration including user requirements, specifications, design, application configuration, API service design, web services development, testing, documentation, etc.
• Prepare detailed specifications and documentation from which programs will be configured, written, designed, coded, tested and debugged.
• Lead discussions on assigned projects or efforts with users and develop business relationships and integrate activities with other IT departments to ensure successful implementation.
• May lead small projects or regularly mentor other team members follow coding standards or best practices aligning with ServiceNow architectural standards.  Conduct code reviews.
• Research, designs, plans, and drives implementations of new ServiceNow solutions and enterprise technologies.
• Works with Project Managers and Business Analysts to produce project delivery estimates and manage the transition from analysis through to design and delivery.
• Mentor junior developers share knowledge and guide through standards and best practices.
• Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions.
• Administration, Installation, and support of ServiceNow suite of products
• Production and Non-Production Support including Identification, diagnosis, and remediation or escalation of operational issues

Technical Skills:

• Experience in designing and implementing business applications using Service Oriented Architecture (SOA) to provide concrete reusable service
• Having hands-on experience in application integration using ServiceNow technologies including REST, SOAP, FTP
• Having hands-on experience in ServiceNow Discovery, CMDB, Orchestration, Event Management and modules like ITAM, ITOM, GRC, CSDM, PPM etc.
• CSM, ITAM, etc.]
• Should be already working at a lead level with more experience on managing/ mentoring the team [60%] on top of technical capabilities [40%].
• Should have at least worked on min. 3 modules [Like ITSM, ITOM, CMDB, CSM, HRSD, ITBM, CSM, ITAM, etc.]
• Certifications required – CSA, CIS or CAD in ServiceNow.
• Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in ServiceNow.
• Proficient using SOAP UI or other tools to test SOAP/REST Web Service APIs
• Strong working knowledge of enterprise integration architecture and enterprise application
• Solid experience with XML programming (transformations, schema definitions, etc.) and W3C standards
• Strong experience in understanding of issues around integration with large volumes of data, real-time synchronous and asynchronous integration
• Strong written and verbal communication skills
• Extensive knowledge and experience working in an Agile environment

Educational Qualification:

Minimum of 15 years of formal education – Graduate / Postgraduate in Computer Science / Information Technology.

Professional experience:

• 3-8 years of Experience in Service Now development.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer.