Customer Support Associate – Voice (Apprenticeship)
Full time @GiftAbled posted 2 weeks ago in Customer support ShortlistJob Detail
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Job ID 73494
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Career Level Student
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Experience 6 months -2 years
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Gender Any
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Qualifications Graduate
Job Description
Read it carefully before applying. Only eligible candidates will receive a call or .
Freshers & Experienced both can consider
Location: Bangalore
Eligibility: Open for all disabilities except Blind & Deaf
Mandatory Skills:
Excellent English communication skills
Proficiency in either Kannada or Tamil (one language is mandatory)
Any UG or PG graduates can apply
About the Role:
We are looking for enthusiastic and dedicated Customer Support Associates to join our team through an apprenticeship program. This role provides hands-on experience in customer service with opportunities for long-term career growth.
Key Responsibilities:
Handle inbound customer queries over the phone (no sales targets).
Provide accurate, timely information and solutions.
Maintain customer satisfaction by resolving queries effectively.
Follow communication protocols and policies.
Work collaboratively with team members to ensure smooth operations.
Work Conditions:
9-hour shifts (including 1-hour break).
6-day work week with rotational shifts (24/7 environment).
Shifts include day and late evening/night timings.
Drop-off service provided for shifts ending after 9:30 PM.
Stipend & Benefits
Stipend Range: ₹15,000 – ₹20,000 per month
Training & Certification program (3 weeks – mandatory, no leave allowed).
Certificate upon successful completion.
Opportunities for career growth through Internal Job Postings (every 6 months).
Attractive incentive programs, including special day incentives.
Structured training with both classroom and on-the-job learning.
Selection Process
1. HR Screening
2. Interview
3. Online English Test (AI-based, minimum passing score: 52/100)