Duration:6 Months
Work Mode: On-site / Hybrid as per business requirement
Eligibility: Only candidates with Low Vision who can work independently

Key Responsibilities

– Provide technical support across a wide range of IT products and technologies.
– Apply technical knowledge and process expertise to support effective service delivery.
– Contribute towards the stability, availability, and reliability of the production environment.
– Provide technical stewardship across the assigned technology stack for production assurance.
– Support the management of existing and new IT products and services.
– Support the Service & Product Manager across different technical domains.
– Perform activities aligned with system/application ownership.
– Monitor and follow up on technical issues, incidents, and service-related activities.
– Update relevant systems and records to reflect the current status, including platforms such as GSNOW, i-SAC, EAPM, and other internal tools.
– Follow established processes, controls, and risk-management practices.
– Maintain awareness of operational and technology risks and contribute to an effective control environment.
– Work independently while escalating complex or critical issues to the appropriate teams.

Key Deliverables

– Timely and effective technical support across assigned products and technologies.
– Contribution towards the stability and availability of the production environment.
– Accurate and timely updates to relevant systems and documentation.
– Effective application of technical and process knowledge.
– Compliance with operational controls and risk-management requirements.

Education

Candidates should have a Bachelor’s degree in a relevant discipline, such as:

– B.E. / B.Tech, BCA / B.Sc CS, MCA / M.Tech / M.Sc. in relevant technology disciplines.

Required Skills

– Basic understanding of IT systems, applications, and technology environments.
– Good troubleshooting and problem-solving abilities.
– Ability to understand and follow technical processes and documentation.
– Basic knowledge of incident/service management concepts.
– Good analytical and logical-thinking skills.
– Ability to learn and work with different technology platforms.
– Good written and verbal communication skills.
– Strong attention to detail.
– Ability to work independently and manage assigned responsibilities.
– Willingness to work in a structured corporate/production-support environment.