ServiceNow Developer (ITSM)
Full time @GiftAbled posted 16 hours ago in Information and Technology ShortlistJob Detail
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Job ID 484595
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Experience 3 Years
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Gender Any
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Industry Development
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Qualifications Degree Bachelor
Job Description
Location: Bangalore
Eligibility: Open for Persons with Disabilities
Experience: 2–3 Years
ServiceNow Developer to support and enhance our ITSM platform. The ideal candidate will have hands-on development experience, strong understanding of ITSM processes, and experience working in Agile environments.
You will be responsible for configuring, customizing, and extending ServiceNow ITSM modules while improving automation, optimizing workflows, and delivering scalable solutions aligned with business needs.
Key Responsibilities
ServiceNow Development
Develop & customize ServiceNow ITSM modules:
Incident, Problem, Change, Request & Knowledge Management
Configure and develop:
* Business Rules
* Client Scripts
* Script Includes
* UI Policies
* Flow Designer workflows
* Service Catalog items
* Build integrations using REST/SOAP APIs
* Implement notifications and automation workflows
* Support CMDB data quality and relationship management
 ITSM Process Support
* Convert ITIL-based requirements into technical solutions
* Support Incident, Change & Problem management improvements
* Drive automation and ticket deflection initiatives
* Maintain role-based access controls (ACLs)
Agile Delivery
* Participate in sprint planning, stand-ups & backlog grooming
* Break user stories into technical tasks
* Estimate development efforts
•Support UAT and production deployments
Quality & Governance
* Follow ServiceNow best practices & upgrade-safe development
* Conduct unit testing & code reviews
* Maintain technical documentation
* Support platform upgrades & regression testing
Required Skills & Experience
*Technical Skills
*2–3 years hands-on ServiceNow development experience
*Strong JavaScript (client & server-side scripting)
Experience with:
* Flow Designer
* REST API integrations
* Service Catalog development
* IntegrationHub (basic knowledge)
Understanding of:
* CMDB fundamentals
ACL & role-based access
* ServiceNow data model & tables
* Experience managing multiple instances (Dev/Test/Prod)
ITSM Knowledge
Understanding of ITIL concepts:
* Incident lifecycle
* Change management
* Problem management
* SLA management
* Familiarity with service desk & IT operations workflows
Agile & Soft Skills                                                                                  Â
*Experience working in Agile/Scrum teams
*Strong analytical & troubleshooting skills
*Ability to convert functional requirements into technical solutions
*Good communication & stakeholder collaboration
*Self-driven with strong ownership mindset
Preferred Qualifications
ServiceNow CSA (Certified System Administrator)
Exposure to:
* Performance Analytics
* Event Management
Virtual Agent
* AI Search / Automation
* Enterprise-scale environment experience
* Basic CI/CD knowledge in ServiceNow (Update Sets / App Repo / DevOps)
* Awareness of AI usage in development