Analyst— GFS Credit Control/Accounts Receivable
Full time @GiftAbled posted 2 days ago in Accounting / Finance ShortlistJob Detail
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Job ID 456133
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Experience 2 Years
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Gender Any
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Industry Finance
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Qualifications Degree Bachelor
Job Description
Work you’ll do
• Daily activity — Working on customer queries: To work on all accounts receivable queries
received from internal and external client each day in a prompt, professional and efficient
manner.
• Contact client via phone, email and make sure the collection queries are resolved on time.
• Understanding and complying with firm’s policies and procedures in relation to Debtor
Management and the firm’s business rules.
• Schedule and send monthly account statements and chaser letters to customers.
• Interact with internal and external client to resolve issues related to PO, Billing, Cash posting
and other general queries.
• Monitor customer account details for non-payment, delayed payments and other irregularities.
• Research and resolve payment discrepancies.
• Escalation: Confirm that proper escalation procedures are followed according to most effective
business practices.
• Communication: Should be able to communicate effectively with peers and senior team
members and client service teams.
• Should be able to identify issues and concerns that may affect the performance of the job and
communicate the same to manager or senior analyst
KPIs
• Reduction of aged AR items especially that are over 90+ days.
• Strong adherence to TAT for responding to email and telephone queries.
• Completion of all required training programs, contribution to continued process improvement
• Participation in team and service line events
Key Competencies
• Attention to details and accuracy
• Good oral and written communication skills
• Organizational skills
• Information management
• Problem analysis and problem-solving skills
• Team player
• Sense of urgency
• Customer service Skill
Work location: Hyderabad
Shift timings: 10 : 30 AM – 7 : 30 PM OR 2 PM – 11 PM India Time (To be confirmed at final selection) Times may vary during critical finance periods (period-end close) .
GFS Operations which is a part of the Global Finance Services maintains and performs
book keeping and internal accounting of the firm through — Procure to Pay (PTP), Client to Cash (CTC), Record to Report (RTR) & Financial Integrity.
Qualifications Required:
• B.com
• Minimum two years of relevant experience in collections
• Basic knowledge of Accounts Receivable function and its importance
• Should be able to work with numbers.
• Effective completion of typing test with 35–40 words per minute minimum
• Working knowledge of SAP would be an added advantage
• Good Knowledge of MS Office tools including email skills
• Good understanding of quality aspects (TAT, accuracy, and audit)
• Should have a positive attitude.
• Oral and written communication should be good.
• Able to be work in different shifts including weekends, if required.
• Should be multi tasker and work in fast pace environment