IT Helpdesk (Apprentice)
Full time @GiftAbled posted 2 weeks ago in Information and Technology ShortlistJob Detail
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Job ID 73500
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Career Level Student
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Experience 6 months -2 years
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Gender Any
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Qualifications Graduate
Job Description
Eligibility
Only for People with Mild Disabilities (PwD)
Location
Gurugram
Freshers located at Delhi NCR or Gurugram only consider.
About the Role
Seeking an enthusiastic IT Helpdesk Apprentice to provide first-level support for employees. You will troubleshoot, install software/hardware, and manage IT assets. This role offers excellent career growth in IT support.
Key Responsibilities
– Provide L1 IT support for laptops, desktops, and related devices
– Install, upgrade & troubleshoot Windows 11, MS Office 365, and other software
– Manage IT assets, issue laptops, collect from resigned staff, and coordinate replacements
– Perform antivirus updates, OS patching, encryption (BitLocker), and maintenance tasks
– Assist in discarding old IT assets, ensuring data security through degaussing
– Support remote collaboration tools like Zoom, Teams, WebEx
Requirements
– Graduate in BSC IT / BCA or equivalent)
– Good written & verbal communication skills
– Strong knowledge of MS Office, Excel, M365
– Basic understanding of hardware/software troubleshooting
– Detail-oriented, customer-focused, and proactive learner
Desired Skills
– Ability to work independently and meet deadlines
– Comfortable interacting with teams and seniors
– Problem-solving mindset with eagerness to learn
What We Offer
– Stipend: ₹15,000 – ₹20,000 per month
– Opportunity to build your career in IT support