Customer relationship management

  • Full time
  • Delhi NCR View on Map
  • @GiftAbled posted 1 year ago
  • Posted : November 23, 2022 -Accepting applications
  • View(s) 155

Job Detail

  • Job ID 40505
  • D&I Classifications

  • D&I Classifications PWDs
  • PwDs All
  • Job Specifics

  • Experience Fresher
  • Gender Any
  • Qualifications GraduatePost Graduate

Job Description

  •  Drive Customer Experience
  •  Drive Collections Efficiencies
  • Responsible for reducing customer outstanding
  •  Responsible for Process Adherence & Process Audit Scores
  •  Customer Query Management by ensuring TATs are met
  •  Handles escalated customer complaints / queries (through direct repartees) generated via phone calls, emails, or walk-ins
  •  New Process Creation, wherever applicable
  • Coordinates between departments and the customer to resolve customer queries
  • Represents customer queries at the Corporate Office
  • The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s)

Required skills