• Completes accounting transactional requests received from internal and external customers, agencies, mortgage companies through the various channels
• Develop process expertise by understanding the End-to-end process flow to build confidence and credibility with Customers / Agents / Mortgage companies
• Develop understanding of SOX and regulatory compliance audits to provide an exceptional service experience
• Communicate and respond back to escalations within the given timelines
• Demonstrate a problem-solving mindset to support Change Management / TG initiatives

• Bachelor’s degree in accounting with equivalent experience or MBA in Finance
• Basic knowledge of General Ledger, Account Receivables and Account Payables
• Applies knowledge of analytical procedures to reconcile and recognize patterns of data
• Attention to detail, time management skills and exceptional initiative & follow up skills
• Ability to prioritize, multitask and work independently
• Positive and professional demeanor
• Communication skill – Email writing skill, Able to comprehend points discussed on call with onshore
• General ledger and posting knowledge
• Research and investigation skill to reach out to root cause

A2 – Additional skills:

• Able to shift through issues, identify root causes for the problems and contribute to RCPS
• Handle critical activities and complex processes
• Drive process re-engineering efforts

Primary Requirement:

• Should be flexible with 24*7 shifts with rotational week offs