About Vijay N M

  • Academic Level  Degree Bachelor
  • Age  33 - 37 Years
  • Salary  1850
  • Gender  Male
  • Viewed 4
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About me

I am a passionate and resilient professional with over 10 years of experience, including 3+ years as a
Member Safety and Recovery Specialist Consultant at LinkedIn. Navigating life with Limb-Girdle Muscular Dystrophy, I exemplify adaptability and determination in both my personal and professional life.

In my roles, I have demonstrated expertise in ensuring safe online experiences, resolving complex issues
with empathy, and providing efficient support during peak times. I actively contribute to CSR initiatives,
including disability advocacy and community-building projects. I am driven to create positive, meaningful
impact both in the workplace and in the community.

For more about my journey and work, visit:
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Education

  • 2006 - 2013
    B M S College of Engineering

    Bachelor of Mechanical Engineering

    I hold a Bachelor of Mechanical Engineering degree from B M S College of Engineering in Bengaluru, completed in 2013. Throughout my academic journey, I developed a strong foundation in mechanical principles and engineering practices. My coursework covered a wide range of subjects, including thermodynamics, fluid mechanics, materials science, and mechanical design. During my studies, I consistently aimed to grasp complex concepts and apply them in practical scenarios, which was reflected in my academic performance, culminating in a CGPA of 6.82. This experience not only honed my analytical and problem-solving skills but also prepared me to navigate the challenges of real-world engineering projects and adapt to various professional environments. My time at B M S College of Engineering provided me with the technical knowledge and critical thinking abilities that have been instrumental in my professional growth, particularly in roles that require precision, efficiency, and innovative problem-solving.

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Experience

  • 2021 - 2024
    LinkedIn

    Trust & Safety Consultant

    – Ensured Platform Safety: Acted as a frontline defender, addressing safety concerns and ensuring a safe environment for all users.
    – Complex Case Management: Handled complex and sensitive cases with a focus on human-centered communication and empathy.
    – Account Recovery: Assisted users in recovering their accounts, ensuring a smooth and secure process.
    – Cross-Team Collaboration: Worked with multiple teams to maintain high service standards and uphold platform integrity.
    – Adaptability: Quickly adapted to new workflows and supported the Social Support Team during peak periods, mastering new processes efficiently.
    – Contributed to Inclusivity: Participated in LinkedIn’s EnableIN Bangalore ERG, organizing events to promote inclusivity and diversity within the community.

    This role helped me develop strong skills in safety management, communication, and team collaboration, contributing to LinkedIn’s mission of providing a trusted platform for its members.

  • 2019 - 2020
    JP Morgan Chase Co.

    Operational Analyst, Asset Wealth Management

    My responsibilities included reviewing and verifying lender-submitted documents, recalculating asset values, and ensuring compliance with Global Wealth Management standards. I also managed client onboarding for high-profile accounts and led CSR initiatives to promote inclusivity.

  • 2019 - 2019
    HSBC

    Analyst, Global Liquidity and Cash Management (GLCM)

    I managed end-to-end lending processes, including loan document setups and customer settlements. I demonstrated leadership by managing team operations and contributing to process improvements across functions.

  • 2014 - 2019
    ANZ

    Analyst, Lending Services (Retail Banking & Wealth Operations)

    At ANZ, I handled lending processes, client interactions, and cross-functional process improvements. I was recognized for my leadership and ability to manage team operations in the absence of the team lead.

  • 2014 - 2014
    Infocrew Solutions Pvt Ltd

    Business Development Executive

    My role focused on driving business growth through client acquisition and relationship management. I developed strategies to expand the company’s client base and contributed to revenue generation.

  • 2012 - 2013
    Vindhya E-infomedia

    Customer Care Associate

    As a Customer Care Associate, I provided exceptional service to customers, resolving queries and ensuring customer satisfaction. This role helped me build strong communication and problem-solving skills.

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Expertise

Inspector, Sprinklr, Darwin, Kepler, Citrix, Systematic
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Languages

English
Proficient
Kannada
Proficient
Hindi
Beginner

Portfolio

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Honors & awards

  • 2019

    Rukna Nahi Awards

    I was honored with this award for being the first wheelchair photographer in India with Muscular Dystrophy, recognized for breaking barriers and excelling in photography despite physical challenges.

  • 2023

    Jury Member for BISFF

    I served as a jury member for the Bangalore International Short Film Festival (BISFF), alongside notable personalities such as Milind Rau from the Tamil film industry, contributing my expertise and perspective to the evaluation process.

  • 2019

    CSR Initiatives at HSBC

    I led two successful corporate social responsibility (CSR) initiatives, including an inclusion walkathon with over 500 participants. These efforts were recognized within the organization for promoting inclusivity and accessibility.

  • 2015

    Chief Photographer at ANZ

    I was acknowledged by the Managing Director of ANZ as the chief photographer, a unique recognition for my contributions to the company through photography, showcasing creativity and dedication beyond my regular role.

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Skills

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