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About Jay prakash Maurya

  • Academic Level  Master’s Degree
  • Age  23 - 27 Years
  • Salary  1850
  • Gender  Male
  • Viewed 18
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About me

IT professional with 1 year of experience in JavaScript development and technical support at Google. Skilled in resolving technical issues, developing reusable code, and adapting to new technologies. Proven teamwork and problem-solving abilities. Seeking a challenging role to further develop technical skills and contribute to innovative projects.
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Education

  • 2016 - 2021
    ABV IIITM, Gwalior

    Integrated Post Graduate [B.tech(Information Technology) + MBA(Finance)]

    CGPA : 6.62

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Experience

  • 2022 - 2023
    Google India Pvt. Ltd.

    IT Apprentice - TechStop [Corporate Operations Engineer]

    • Supported a variety of platforms including Linux, Windows, Mac, Chrome OS, Android, and iOS.
    • Streamlined customer support operations, successfully managing over 60 tickets, 30+ chats, and 20+ phone channels weekly.
    • Resolved 95% of issues within SLA, reducing escalations by 20%.
    • Contributed to the Trust and Safety team by developing an SLA approval system using Appscript.
    • Created and maintained knowledge base articles, raising bugs to enhance self-service options for both Googlers and the Tech team.
    • Achieved 100% CSAT adherence, receiving 100% positive feedback.
    • Awarded a peer bonus from Senior Tech for exceptional ticket handling and user experience.
    • Provided comprehensive support for tech-related and non-tech-related issues, MDM enrollment, and new hire onboarding and verification.

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Languages

English
Proficient
Hindi
Proficient
Marathi
Intermediate
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Skills

Frontend Development JavaScript Linux Networking Tech Support

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