About Ajan Kumar
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Academic Level Master’s Degree
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Age 33 - 37 Years
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Salary 1850
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Gender Male
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Viewed 13
About me
Energetic and diligent individual with 5+ years of experience in Software Testing and Quality Assurance, Project Management, Training and MIS Reporting in Finance Industry; actively targeting all organization preferably in PAN India.
Last worked as Associate, Quality Assurance and Testing Analyst II at BNY Mellon. Prior to that, worked as an Assistant Manager at RBL Bank, Catalog Associate at Amazon Development Centre (India) Private Limited, and Corporate Trainer at Encore Management.
Accomplished in academics with an MBA in Banking & Finance and Postgraduate Diploma specializing in Marketing.
Completed Advanced Certification in Data Analytics for Business from CoDE (Center of Digital Excellence; IIT-Madras) & Intellipaat.
Passionate about sports, having won 99 medals in swimming.
Education
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2017 - 2018
Manipal Academy of Banking, Manipal University
Post Graduate Diploma in Banking Foundation
Completed my Post Graduate Diploma in Banking Foundation from Manipal University with Top 20 Percentile, Distinction, A+ Grade and 8.97 GPA
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2017 - 2020
Manipal Academy of Higher Education, Manipal University
Masters in Business Administration (MBA)
Completed MBA (Banking & Finance) with Distinction, A+ Grade and 8.55 GPA with top 10 Percentile
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2010 - 2013
National Management School, Georgia State University
Post Graduate Diploma in Management
Completed Post Graduate Diploma in Management specializing in Marketing with First Class, B Grade and 2.55 GPA
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2007 - 2010
Ramakrishna Mission Vivekananda College, Madras University
Bachelor of Commerce
Completed Bachelor of Commerce (Accounting & Finance) from Ramakrishna Mission Vivekananda College, Madras University with 65% First Class
Experience
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2024 - 2024
BNY Mellon
Associate, Quality Assurance and Testing Analyst II
1. Collaborated with 10-man cross-functional sprint team for the Master Data Management User Interface (MDM UI) Application
2. Partiticated in 7 sprints and 6 releases, enhancing test coverage by developing more than 35 new test cases. This effort improved UI efficiency and ease of navigation.
3. Identified and reported 2 critical bugs during regression testing within the first two project cycles, contributing to software reliability.
4. Designed detailed test plans, executed manual tests, managed defect triaging, and documented test results using JIRA, ensuring transparency, efficiency, and high-quality software delivery in Agile sprints.
5. Partnered with the development team, providing critical testing insights, reducing issue resolution time, and enhancing test process visibility and accountability, leading to improved team delivery speed.
6. Supported the QA team in achieving a Quality Index and CT Score above 9.0 since March 2024. -
2023 - 2023
BNY Mellon
Intern
1. Part of a 5-person testing team to maintain Universal Client Masters (UCM)
2. Participated in 17 Sprints/Releases and used the Ticket Tracking System (JIRA) to track and resolve 42 issues
3. Developed and executed 150+ test cases based on updated Native Regression Testing scenarios
4. Used Oracle SQL Database Developer to validate domain values across different tables in various databases
5. Performed 23 Test Cases for Account-to-Account Relationships Testing in the month of October
6. Developed and maintained FR1.0 Non-Legal Entity Roles Domain Test Case Evidence for 51 records during December 2023.
7. Published DAG status log for the month of June on daily basis
8. Completed 81 Courses, Assignments, Certificates & Assessments
9. Participated in 9 CSR (Corporate Social Responsibility) activities and volunteered for 62 hours
10. Active member of Future Leader Program
11. Supported the QA team in achieving a Quality Index and CT Score above 9
12. Attended various Toastmasters sessions. -
2019 - 2021
RBL Bank
Assistant Manager
1. Conducted more than 150 hours training, on-boarded nearly 350 agencies & 6000 personnel across 5 product categories alongside training materials; maintained PAN India Digital Collections System of nearly 2700 Digi-ID’s & 200 agencies
2. Rated Good Performer during Performance Appraisal [FY 2018-19]
3. Conferred with the Achievers Team Award in recognition of contribution to ‘Digitizing the Collection Ecosystem’ at RBL Bank’s Reward and Recognition [2019-20]
4. Performed POC, UAT & Production deployment; rolling out & maintaining Web & Mobile Collection Applications Pan India
5. Conceptualized strategic and operational plans for the branch for drawing a positive image; harmonizing them with the bank’s macro level plans; aligning resources in line with the branch targets and performance estimates
6. Integrated Settlement Module into DigiCollect for settlement resolution status
7. Supervised Vision-Plus OTB Project for reducing TAT in updating balances of customer accounts
8. Built & maintained effective working relationships with multiple executive-level stakeholders across the business, while driving operational improvements
9. Monitored monthly metrics & KPIs, ensuring adherence to operational standards
10. Issued trackers w.r.t. Application Penetration, Issue Resolution, Digi-ID Registration to Senior Leadership on a regular basis
11. Managed Exotel SMS Project for responding to missed customers’ reverts
12. Provided relevant exposure limits to Senior Management for effective decision-making on BL NPA as per RBI norms
13. Published reports & issuing trackers of Third-Party Vendors
14. Evaluated & counter checked information provided by various parties for accuracy & authenticity, and revised information in case of any discrepancy for further investigation & closure
15. Delivered more than 100 hours of workshops for Requirement Gathering, User Acceptance Testing & Issue Resolution
16. Individually managed South Indian Collections Team [54 agencies & 1182 personnel]
17. Solely integrated API & SFTP into DigiCollect for updating feedback from TC Credit Card Agencies -
2018 - 2019
RBL Bank
Probationary Officer
1. Worked in a team of 3 members; maintained PAN India Digital Collections System of nearly 2700 Digi-ID’s & 200 agencies & tracked issues faced by front-end staff
2. Conducted training & developed process documents to support front-end staff with navigation via Web Portal & Mobile Application -
2015 - 2015
Amazon Development Centre (India) Private Limited
Catalog Associate
1. Maintain high website quality by ensuring that the content is accurate and up to date.
2. Defect Reduction- Reducing the number defective products in the Amazon catalogue
3. Participating in the identification and correction of catalog errors; investigating catalog related complaints.
4. Liaison with customers and various stakeholders to resolve queries and escalations and ensure smooth data flow.
5. Process improvement- Identifying and streamlining non-value adding tasks. Suggesting and implementing process improvement ideas.
6. Supporting the team to achieve high standards and achieve their individual targets.
7. Preparing daily, weekly & monthly reports on Work Allocation, Quality, Team metrics, Queue Status and ensuring that the reports were sent in a timely manner.
8. Handling inventory and procurement related issues by working with Manufactures/ Vendors.
9. Creating and tracking purchase orders -
2013 - 2013
Encore Management
Corporate Trainer
1. Work closely with the Marketing Director to align both customer and talent acquisition and retention efforts.
2. Representing & Marketing for client- SOS Children’s Village of India, and if required demonstrate and provide information.
3. B2C. Door-to-door marketing. Identify and understand customer needs and requirements
4. Ensure all required forms are completed and accurate; when needed meet with clients to complete paperwork.
5. Track pending business and service paperwork.
6. Document all client contacts and service work.
7. Manage and co-ordinate day-to-day activities within the service
8. Make recommendations to systematize and improve office functioning
9. Train and develop new joinee as Business Associates
Portfolio
Honors & awards
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2018
Good Performer
Achievement in RBL Bank: Rated Good Performer during Performance Appraisal [FY 2018-19]
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2019
Achievers Team Award
Achievement in RBL Bank: Conferred with the Achievers Team Award at RBL Bank’s R&R [2019-20] in recognition of contribution to “Digitizing the Collection Ecosystem”.
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2024
Signing Bonus
Achievement in BNY: Received Signing Bonus for outstanding internship performance.