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Service Desk Executive

Full time @GiftAbled posted 11 hours ago in Customer support
  • Post Date : February 10, 2026
  • Apply Before : March 25, 2026
  • 0 Application(s)

Job Detail

  • Job ID 422987
  • Experience  2 Years
  • Gender  Any
  • Qualifications  Degree Bachelor
  • PwDs  Any
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Job Description

Location: Pune

Role Overview:
We are hiring a Service Desk Executive to provide first-level IT support and assist users with technical issues via calls, emails, and chat.

Key Responsibilities:
* Handle incoming IT support requests from users
* Troubleshoot basic hardware, software, and network issues
* Log, track, and resolve tickets within defined SLAs
* Escalate unresolved issues to the appropriate technical teams
* Ensure clear and professional communication with end users
Requirements:
* Good English communication skills (mandatory)
* Basic knowledge of computers, operating systems, MS Office
* Willingness to work in a customer support / IT support environment
* Freshers and candidates with up to 2 years of experience can apply

Education:
* Any Graduate or Diploma (IT / Computer Science or related field preferred)
* Open only for Persons with Mild Disabilities

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