SIU – 

• Job Description – This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

• Makes and maintains a connection with the customer by understanding and meeting their needs 
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing 
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)  
• Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed 
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Generates and sends appropriate forms to insured/claimant for completion
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

• Operating hours – IST Morning 8:00 AM to 17:00 PM, & IST Evening – 17:30 p.m. to 2:30 p.m.