
Service Desk Agent-HR
Full time @GiftAbled posted 1 week ago in Accounting / Finance Shortlist Email JobJob Detail
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Job ID 6964
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Offered Salary 1000
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Experience 2 Years
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Gender All
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Qualifications Degree Bachelor
Job Description
Total Experience Range: 9 months to 3 yrs
Location: Nagpur/Noida
Rotational Shifts
Skill Set:Â
- 1-2 years of experience as a Help Desk Analyst or other customer support role
- Good understanding of HR systems and processes
- Problem solving skills are associated with an HR Administrative environment.
- Good Strong written and verbal communication skills
- 80 TO 90% Transactional, 10% VoiceÂ
- Strong knowledge of HR process
- Prefer locomotor disability.
Job Description / Responsibilities:
The HR helpdesk administrator will be the first point of contact for users of the new SuccessFactors HR system, working as a conduit between employees, managers, Local HR and HR systems teams to ensure that enquiries are managed effectively.
This role will provide critical support to a newly implemented system.Â
It will provide critical support, both to system users (employees and managers) and to support teams (Local HR and HR Systems teams)
As a new service function, it will test and improve HR Service Centre processes and will be accountable for excellent customer service responsibilities
- Provide 1st level support via email, voice, Success factor tool & a mobile application.
- 24*7 operations
- Resolve or assign HR administration issues raised by the internal staff.
- Support in creating/ amending various contracts such as Joining, Internal Job Postings, international mobility.
- Support in creating/ amending positions on the portal.
- Support in generating country level reports on various HR metrices.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Follow up with the concerned department/ customers across the globe (110+ countries) to ensure the customer query has been resolved via email or phone within the agreed service levels.
- Call back customers to update them about the status of their queries.
- Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
- Develop and maintain positive relations with the staff and HR teams.
- Support the team in delivering pre recruitment arrangements (includes sorting and shortlisting of applications) to the regional teams/ countries.
Learn and support Pre-Appointment screening of staff globally.