Service Desk Agent-HR

Full time @GiftAbled in Accounting / Finance
  • Post Date : January 29, 2025
  • Apply Before : February 13, 2025
  • 0 Application(s)
  • View(s) 15
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Job Detail

  • Job ID 6964
  • Offered Salary  1000
  • Experience  2 Years
  • Gender  All
  • Qualifications  Degree Bachelor
  • PwDs  Locomotor Disability
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Job Description

Total Experience Range: 9 months to 3 yrs

Location: Nagpur/Noida

Rotational Shifts

 

Skill Set: 

  • 1-2 years of experience as a Help Desk Analyst or other customer support role
  • Good understanding of HR systems and processes
  • Problem solving skills are associated with an HR Administrative environment.
  • Good Strong written and verbal communication skills
  • 80 TO 90% Transactional, 10% Voice 
  • Strong knowledge of HR process
  • Prefer locomotor disability.

 

Job Description / Responsibilities:

 

The HR helpdesk administrator will be the first point of contact for users of the new SuccessFactors HR system, working as a conduit between employees, managers, Local HR and HR systems teams to ensure that enquiries are managed effectively.

 

This role will provide critical support to a newly implemented system. 

It will provide critical support, both to system users (employees and managers) and to support teams (Local HR and HR Systems teams)

 

As a new service function, it will test and improve HR Service Centre processes and will be accountable for excellent customer service responsibilities

  • Provide 1st level support via email, voice, Success factor tool & a mobile application.
  • 24*7 operations
  • Resolve or assign HR administration issues raised by the internal staff.
  • Support in creating/ amending various contracts such as Joining, Internal Job Postings, international mobility.
  • Support in creating/ amending positions on the portal.
  • Support in generating country level reports on various HR metrices.
  • Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
  • Follow up with the concerned department/ customers across the globe (110+ countries) to ensure the customer query has been resolved via email or phone within the agreed service levels.
  • Call back customers to update them about the status of their queries.
  • Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
  • Develop and maintain positive relations with the staff and HR teams.
  • Support the team in delivering pre recruitment arrangements (includes sorting and shortlisting of applications) to the regional teams/ countries.

Learn and support Pre-Appointment screening of staff globally.

 

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