Senior Specialist TCOM Guest Services

  • Full time
  • Bangalore View on Map
  • @GiftAbled posted 3 months ago
  • Posted : November 23, 2023 -Accepting applications
  • View(s) 35

Job Detail

  • Job ID 51365
  • D&I Classifications

  • D&I Classifications PWDs
  • PwDs All
  • Job Specifics

  • Experience Fresher
  • Gender Any
  • Qualifications GraduatePost Graduate

Job Description

As a Senior Specialist TCOM Guest Services, you’ll provide a branded experience with every  contact by engaging the guest vis TGS Chat platform to deepen the relationship and drive loyalty  and sales. You’ll be empowered to make decisions and resolve guest concerns in a courteous,  helpful manner by providing excellent guest service skills, strong work ethic and integrity. You’ll  learn new technology and solve problems using all available resources and knowledge. You will  interact with teams across Target to effectively resolve guest issues in a timely manner, and be  responsible for identifying, evaluating, and communicating guest trends to leadership in a  prompt manner. You’ll need to adapt quickly to the changing needs of the business while  displaying a positive attitude and professionalism in interactions both internally and externally.  You’ll maintain department performance standards and goals related to performance and quality  service and have a thorough understanding of policies and procedures to support compliance.  You will work in a multi-media environment (e-mails, phone calls, chat, and letters) and need to  prioritize work accordingly, while working independently in a fast-paced service center  environment. 

Job duties may change at any time due to business needs. 

About you: 

  • Bachelor’s Degree or more. 
  • Fresher or 1 year of previous customer service experience, preferably in Chat environment. Ability to interact with guests, team members and internal business partners with a  professional, friendly, and empathetic style 
  • Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints 
  • Ability to use various information sources to answer questions, identify problems and  appropriately resolve guest issues 
  • Strong technical skills, ability to work within multiple systems and high proficiency with  Microsoft applications 
  • Shift Offerings: 
  • Able to work early mornings, evenings, holidays, and weekends 
  • 45 Hours/Week with any two consecutive weekly offs. 
  • Rotational shifts: 24/7.
  • Years of Experience Desired: 0-1 year

Required skills