Senior Process Specialist

  • Bangalore/ Chennai View on Map
  • @GiftAbled posted 3 months ago
  • Posted : November 23, 2023 -Accepting applications
  • View(s) 42

Job Detail

  • Job ID 51358
  • D&I Classifications

  • D&I Classifications PWDs
  • PwDs All
  • Job Specifics

  • Career Level Senior Staff
  • Experience 3 Years
  • Gender Any
  • Qualifications GraduatePost Graduate

Job Description

The Purpose of This Role  

The Senior Process Specialist will be responsible for accurate and timely processing of pension calculations of low to high complexity in a multi-client environment. It also involves working with upstream and downstream processes for the overall service to the end client / participant. 

The Value You Deliver  

  • Pension calculation based on customer request received through Customer Service Group or online request. 
  • Process various types of pension benefit requests like estimates, termination benefits and final benefits 
  • Benefit calculation should be performed by referring to the plan guidelines for respective clients. 
  • Identifying the calculation related system issues and fixing the same within the defined timeliness and accuracy standards 
  • Provide support to internal client focusing teams (Issue Resolution, Audit & Control, Client Service Manager’s etc.)  
  • Work towards building functional knowledge and serving as the subject matter expert on assigned clients.  
  • Ensure timely completion of transaction based on the turnaround agreed on the request type.  
  • Ensure accurate and timely processing of work items.  
  • Validating and provide inputs to update User Procedure Documentation (UPD)  

The Skills that are Key to this role  

Technical / Behavioral 

  • Excellent verbal and written communication skills required. 
  • Good at interpretation of plan documents 
  • Strong problem-solving skills and implementing solutions.  
  • Logical reasoning and analytical thinking  

The Skills that are Good to Have for this role.  

  • Adapt to change and be flexible to support ever changing requirements.  
  • Curious to learn. 

How Your Work Impacts the Organization  

  • Support with any issues/inquiries specific to calculations  
  • Uses subject matter expertise in training offshore associates and provide resolution • Identifies gaps in processes and works with team to resolve them.  
  • Assists in making the payments to the customer/participant.  

The Expertise We’re Looking For  

  • Bachelor’s Degree (Preferred is Mathematics, Finance or Business)  
  • 3 – 5 years of working experience (similar financial services experience) 

Location: Bangalore/ Chennai  

Shift timings: Open to working in US shift.

Required skills