Job Detail
Job Description
This position plays a key role in understanding the requirements from the business perspective. This role will work closely with business product owners and technical teams to lead the analysis of problems faced by business users through collaborative discussions.Â
Major ResponsibilitiesÂ
Provide 3 -5 major responsibilities of the role and identify key activities within each area. Indicate the percentage (%) of time normally spent on each major responsibility with the total equalling 100%.
- Key responsibilities include but are not limited to:
- Develop and execute Change Management strategies and plans to successfully deliver the shifts in mindsets and behaviours required to achieve project/program transformational change objectives. Â
- Develop and execute actionable and targeted change management tactics and workstream deliverables including/ but not limited to: stakeholder assessments and engagements plans; change agent networks, communication plans and supporting materials; people risk and change readiness assessments; training needs analysis and training strategies.
- Work collaboratively with project managers/teams to ensure key change management activities are integrated into the overall project plan and executed on time and budget.
- Develop transition monitoring and sustainability plans including measurement systems to track stakeholder adoption and business benefits realization.
- Provide coaching to Senior Leaders who are change sponsors on the principles of change management and how to be effective in their role as a change leaders.
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QualificationsÂ
Please provide the minimum qualifications required to successfully perform the job.Â
Educations & Professional Certification (Required and/or Preferred)Â
What is the minimum required level of education? Please indicate if the professional certification(s) is required or preferred.Â
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Bachelor’s degree or equivalent in a related discipline (eg. Psychology, Org development, Org Change Management)
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Exposure to a formal organizational change management framework and methodology through either work experience or a University level/executive education program
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ACMP, PROSCI or other accredited OCM Certification
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Work ExperienceÂ
What is the minimum required level of experience the incumbent would need to perform this job?
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A minimum of 5 years demonstrated experience as a organizational change management practitioner credibly leading and/or supporting complex transformational change initiatives (impacting one or more elements of people, process and technology), preferably in a partnership or matrix organization where multiple complex groupings of stakeholders must be managed simultaneously
- Proven experience leading the change management work stream on complex transformational projects from initial vision setting to post implementation change sustainability
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Technical skills & Specialized KnowledgeÂ
Provide details on any specialized and technical skill set required to perform the job.Â
- Solid foundation in behavioral science and understanding of adult learning principles
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Proficiency in Google and Microsoft business suiteÂ
- Familiarity with Agile, Lean and project Management principles
- Familiarity working with Asana and Power BI dashboards, an asset
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General AttributesÂ
Any other characteristics or traits that are essential for the job (e.g. able to negotiate and influence effectively)
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Ability to work collaboratively in a dynamic, ambiguous environment with multiple competing priorities which requires self-motivation, discipline, organization, and a high attention to detail
- A demonstrated commitment to valuing differences, collaborating with others and ensuring diverse perspectives are heard
- Ability to influence and manage upwards
- A demonstrated leadership experience with an ability to work on multiple initiatives simultaneously
- An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
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Communication/ Interpersonal SkillsÂ
Briefly describe the level of communication skills required.
Consider the following: 1) type of contact (e.g. internal colleagues vs. clients); 2) type of communication (e.g. routine email vs. formal presentation); 3) frequency (e.g. daily vs. ad-hoc); 4) purpose (e.g. clarifying information vs. selling ideas)Â
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Highly  intuitive with strong emotional EQ. Ability to assess and diagnose interpersonal dynamics and potential challenges in individual and group settings, identify root causes and recommend the appropriate interventions
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Communicating with presence and influence in both formal and informal settings, preparing and presenting persuasive written and verbal materials to leadership
- Strong communication skills for networking and collaborating with internal colleagues
- Articulates complex concepts in clear and easy to understand terms to clients and internal PwC teamsÂ
- Ability to communicate succinctly through a variety of media in the firm – email, meetings, formal presentations
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Customer/ Client ServiceÂ
We depend on all employees to take an attitude of excellence in customer service.
When describing the expectations of this role, consider the following: 1) level of understanding of clients’ needs; 2) level of anticipation/proactivity to meet those needs; 3) type of solutions (e.g. provide clarification vs. long term solution)
- Exceptional consulting and planning skills with a strong ability to build strategic relationships with SCO Leadership, team members, Senior Business Leaders and business stakeholders at all levels of the organization
- Proactively anticipate and identify client needs, seek and be open and responsive to client feedback to ensure expectations are being metÂ
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Problem Solving/ Judgement/Decision MakingÂ
Describe the complexity of work and the degree of judgement required for this role. Also, take into consideration the level of innovation/ creativity required to solve the typical problem this job encounters.
- Partner with project team members to identify and address project issues
- Proactively assess change risks and issues and create mitigation plans
- Navigating complex problems while evaluating and prioritizing needs and creating actionable recommendations for stakeholders
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Application ends in 24d 11h 29min
