Non Voice
Full time @GiftAbled posted 3 weeks ago in Customer support , in Telecommunications Shortlist Email JobJob Detail
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Job ID 20010
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Experience 6 months -2 years
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Gender Any
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Qualifications SSLC/10th
Job Description
Key Responsibilities
• Inputs and tracks into the appropriate databases.
• Remain current on new marketing campaigns in order to respond appropriately to marketing
related inquiries using all available resource tool.
• Be able to handle any requests regarding customer documentation (to include all documents sent
out by our company) and be able to clearly explain them including any follow-ups required on our
customer’s part and updates as warranted
• Working knowledge of insurance policies and related processes and procedures.
• Demonstrates accuracy in processing changes to customer policies based on the information
provided and identifies opportunities for cross sales (if applicable).
• Employs probing questions and actively listens to customer issues or questions, showing interest
and compassion and displaying empathy for the caller’s situation.
• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Resolve routine, complex, and unique questions/issues.
Education
• High School Diploma or GED (Preferred)
Experience
• 0-2 years experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and
experience may be considered.