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Customer Service Officer (AO&CS Role)

Full time @GiftAbled posted 2 weeks ago in Customer support
  • Post Date : June 27, 2025
  • Apply Before : September 18, 2025
  • 0 Application(s)
  • View(s) 41
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Job Detail

  • Job ID 24552
  • Experience  1 years
  • Gender  Any
  • Qualifications  Graduate
  • PwDs  Any
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Job Description

Job Purpose:

To ensure safe, timely, and efficient ground operations while delivering quality customer service.

Key Responsibilities:

Reservations & Ticketing:

Handle reservations and ticket sales at the counter

Manage cash remittance to the concerned department

Respond to customer queries via telephone

Departures:

Attend flight briefings

Set up and manage check-in counters

Screen baggage and ensure smooth check-in process

Assist with customer special requests

Arrivals:

Support customers with special needs

Handle mishandled or lost baggage issues

Coordinate with baggage vendors and follow-ups

Post-Flight:

File flight-related documents

Perform other tasks as assigned by management

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