Associate Manager – IT Infrastructure

  • Full time
  • Gurgaon View on Map
  • @GiftAbled posted 1 year ago
  • Posted : November 23, 2022 -Accepting applications
  • View(s) 178

Job Detail

  • Job ID 40534
  • D&I Classifications

  • D&I Classifications PWDs
  • PwDs All
  • Job Specifics

  • Career Level Manager
  • Experience 2 Years
  • Gender Any
  • Qualifications Graduate

Job Description

About the role:
As an Associate Manager – IT Infrastructure, you are expected to think beyond the ticket queues. You will be expected to work cross-organizationally to help develop and implement Service Desk Op’s, IT Supply-Chain, AVOps, InfraOps, AppOps procedures and policies.

What you’ll be doing:

 Determining latest technologies and processes that improve the overall network infrastructure.
 Apply knowledge related to drive improvement efforts across scaled operations and drive operational excellence.
 Drive the identification of operational improvements highlighting potential impact and defining, managing, and leading projects to improve operational efficiency.
 Lead and manage the reporting of the key operating metrics and periodically present key improvement areas
 Must have experience in asset/inventory management, asset allocation/deallocation/stock management.
 Should be able to manage team, assigning task, KRA, roaster.
 Able to communicate with senior management, work independently with minimal supervision.
 Strong problem solving, organization and project management skills
 Prior experience supporting / administrating most of the following technologies: Google Admin, Mac OS, Windows 10, Windows Server, Networking (Wired\WIFI\VPN).
 Ability to work in a fast-paced, highly technical environment
 Demonstrable strong Customer Service experience
 Excellent verbal and written communication skills

What we need:
 BCA/B.Tech/CCNA/CCNP or similar certifications with a minimum of 2-4 year of working experience.
 Vendor management, project management/handling experience.
 Excel/ticketing tool/data analysis/presentation.
 Familiarity with ITIL methodology. ITIL certification is a bonus.
 Strong oral and written communication skills.

Required skills