Associate Manager – IT Infrastructure
Job ID 40534
Career Level Manager
Experience 2 Years
About the role:
As an Associate Manager – IT Infrastructure, you are expected to think beyond the ticket queues. You will be expected to work cross-organizationally to help develop and implement Service Desk Op’s, IT Supply-Chain, AVOps, InfraOps, AppOps procedures and policies.
What you’ll be doing:
Determining latest technologies and processes that improve the overall network infrastructure.
Apply knowledge related to drive improvement efforts across scaled operations and drive operational excellence.
Drive the identification of operational improvements highlighting potential impact and defining, managing, and leading projects to improve operational efficiency.
Lead and manage the reporting of the key operating metrics and periodically present key improvement areas
Must have experience in asset/inventory management, asset allocation/deallocation/stock management.
Should be able to manage team, assigning task, KRA, roaster.
Able to communicate with senior management, work independently with minimal supervision.
Strong problem solving, organization and project management skills
Prior experience supporting / administrating most of the following technologies: Google Admin, Mac OS, Windows 10, Windows Server, Networking (Wired\WIFI\VPN).
Ability to work in a fast-paced, highly technical environment
Demonstrable strong Customer Service experience
Excellent verbal and written communication skills
What we need:
BCA/B.Tech/CCNA/CCNP or similar certifications with a minimum of 2-4 year of working experience.
Vendor management, project management/handling experience.
Excel/ticketing tool/data analysis/presentation.
Familiarity with ITIL methodology. ITIL certification is a bonus.
Strong oral and written communication skills.