ARS WebChat
Full time @GiftAbled posted 3 weeks ago in Customer support Shortlist Email JobJob Detail
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Job ID 18909
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Experience 2 Years
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Gender Any
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Qualifications Graduate
Job Description
Job Responsibilities:
•Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7
environment
•Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
•Identifying customer needs and assisting customers in various emergency situations along with
effective multitasking abilities
•Maintain a professional and empathetic tone while addressing customer concerns on chats to
ensure customer resolution and satisfaction.
•Utilize established guidelines and resources to resolve customer issues promptly and effectively.
•Document customer interactions, details, and resolutions accurately in the designated system.
•Collaborate with team members and cross-functional departments to escalate and resolve
complex issues.
Primary Requirement:
•Excellent verbal and written communication skills including the ability to maintain a courteous
and professional demeanor with customers and with fellow employees
•Willingness to work in a dynamic 24/7 environment
•Ability to prioritize, multitask and work independently
•Problem solving skills and the desire to help customer
•Strong time management skills
Education:
Graduate with webchat / blended experience
Experience
2- 5 years